Use the form below to reach the S2Swap team. Including your order ID (from the order page or your account) lets us find your exchange straight away.
What you can contact us about
- An order in progress — payment sent but not yet confirmed, a payout that has not arrived, or a wrong-network transfer. First check the current stage on Check status.
- Identity verification — questions about a document request or the AML/KYC policy.
- Rates, minimums and fees — see rates and fees and the live rates page first; contact us if something on your order does not match.
- Your personal data — access, correction or deletion requests under the privacy policy.
- Partner programme — see the partner FAQ and affiliate terms.
If a first reply does not resolve an order problem, reply on the same thread with the order ID and the transaction reference (bank/Jazz Cash/EasyPaisa transaction ID or blockchain hash) so it can be escalated with full details.
